There are many sites that are operated by Live Support to offer Live Help for the site visitors and they offer a Live Chat service to make sure the customers remain satisfied with all the services and products they are offering. In Australia, most of the sites using Live Online Chat services are often in favor of providing all the helpful information and full support so that the customer may not feel negative about anything or service them have provided.
But sometimes, the customers take the service too different and they think that the person on the other side can solve each and every issue the customers are facing and the Live Chat Agents are meant to solve each and every issue the customers have got, which is not true.
Though Website Live Chat is very helpful and can offer sufficient solutions for the customers. But there are times and conditions when the LiveAgent or the live service may not be able to solve your issue due to some company limitations or because of the fact they don't have enough information regarding the issue.
In such cases you may consult the company directly through their mailing address given.
Most of the well known live support companies like Zopim, LiveChatInc and LivePerson tend to provide complete guidance about what to do in case your issue is not solved and the way the customers should respond to their request.
Such procedures help the customers to feel satisfied and they can get all of the required information in detail and there will be no reason to feel annoyed or disturbed.
We should keep in mind that the agents serving us for the live chat are not the ones who have created the product or the ones who are responsible for all the issues, rather they are only representing the company can correspond on your behalf and also for the company as well.